Frequently asked questions
Frequently asked questions
Do I need an appointment?
No. Just drop by during opening hours.
What do I need to bring?
Your gold and your ID card or passport. We are legally required to identify you.
How is my gold tested?
At the counter, in front of you. We weigh your gold, test its fineness and explain the result.
Do I have to sell after the estimate?
No. You decide whether to sell at our offer.
When do I get my money?
Immediately after the purchase.
Can I get an estimate beforehand?
Yes. Send us photos via WhatsApp, ideally of the whole piece and of the hallmark. A first estimate is non-binding.